Terms & Conditions

CCFC Foundation - Booking Terms & Conditions

These terms and conditions (‘terms’) apply to any ‘Activity’ provided by us that is booked via www.chelmsfordcityfc.com or www.chelmsford-city-fc.classforkids.io (‘website(s)’).

Please read the terms carefully before making a booking as you will be bound by them once a contract comes into effect between you and us in accordance with clause 2.

By filling out the booking form and clicking ‘continue, next or accept’ you are deemed to agree to these terms.

YOU SHOULD PRINT A COPY OF THESE TERMS FOR FUTURE REFERENCE.

1 Interpretation

   1.1 References in these Terms to ‘we or us’ are references to CCFC Foundation, CCFC Charity Foundation or CCFC Football in the Community

   1.2 The ‘Activity’ means the programmes which are listed on the Website(s).

    1.3 ‘Book’ means clicking the buttons labelled Next, Confirm or Book/Book Now.

    1.4 ‘Venue’ means where the Activity is held. This may include but is not limited to Schools, Football Clubs and/or Football Pitches, Sports Centres.

2 Information About Us

   2.1 You can contact us if you have queries in relation to your Booking or for any reason using the Customer Service Contact;

     2.1.1 Name: CCFC Foundation

        2.1.2 Email: community@chelmsfordcityfc.com 

     2.1.3 Number: 01245 290959

   2.2 The Website is operated by Chelmsford City Football Club

     2.2.1 Address: Salerno Way, Chelmsford, Essex CM1 2EH

     2.2.3 Email: enquiries@chelmsfordcityfc.com

  2.2.4 Number: 01245 290959

3 Your Booking

   3.1 By filling out a booking form via the Website(s) and clicking ‘Book’ you are submitting a request to book a place on the specified Activity. All requests are subject to acceptance by us and we will confirm such acceptance to you by sending an email to the address that you provide during the booking process to confirm the details of the booking and that payment has been taken via your chosen payment method (‘Booking Confirmation’).

   3.2 At the point we send the Booking Confirmation a legally binding agreement is formed between you and us on these Terms (‘Agreement’). The Agreement is always conditional on payment being authorised by your card issuer or bank.

   3.3 The Activity Details are subject to change at any point up to the start of the Activity and we advise you to check the Website(s) and your email regularly. If we must make changes to the Activity Details less than 3 days before the Activity start date, where possible we will also notify you of this directly by email or text message.

   3.4 By making a booking you warrant that you are at least eighteen years of age and a UK resident.

4 Course Fee and Payment

    4.1 Except in the case of manifest error, the fee payable for the Activity that you book is the fee for this Activity stated on the Website(s) when you make your booking (‘Activity Fee’).

    4.2 The Activity Fee must be paid in pounds sterling using a credit or debit card or direct payment via the Website(s) at the time of booking. We accept payment with cards including; MasterCard, Maestro, Visa and American Express. You confirm that the credit or debit card details which are being used are yours. All payment details you provide will be subject to validation checks and authorisation by the bank or card issuer.

    4.3 Our payment service providers will process your payment on a secure site. We reserve the right to refuse credit or debit card payments in our reasonable discretion.

5 Weather

     5.1 We are not held accountable should any Activity be suspended or cancelled due to adverse weather. Therefore, monetary refunds will not be issued due to ‘on the day’ cancellations. For in advance notice of adverse weather Venue closure, i.e. Snow an alternative Activity may be credited or offered for advance Booking.

    5.2 In cases where the weather has affected the condition of the playing surface or it is deemed unavoidable to suspend the Activity, the coaching will be available to provide suitable alternative indoor activities only if the Venue can provide an indoor facility. Should such a facility not be available and the conditions are not improved it may be necessary to contact parents/guardians to make immediate early collection arrangements.

6 If We have to Cancel an Activity

   6.1 If we have to cancel an Activity we will let you know as soon as possible and will try to offer a place on an alternative Activity of the same value wherever possible. If we are unable to provide an alternative Activity we will offer you a full refund to the same card you used to make the booking. See point 5 for weather related terms.

7 If You have to Cancel a Booking

   7.1 To cancel a Booking and terminate this send us an e-mail explaining that you would like to cancel and stating your name and the Course Details to the Customer Services Contact, no later than 72 hours BEFORE the Activity start time. You will still be charged for the Activity for cancellations made after the stated time frame.

   7.2 If you cancel a Booking prior to the stated time frame of the Activity, we will attempt to transfer your booking to another Activity of equivalent or lesser value subject to availability. In some circumstances refunds may be issued but this will be at our discretion. You will still be charged for the Activity for cancellations made after the stated time frame.

8 Our Staff

   8.1 We confirm that all our staff have been subject to FA Enhanced Disclosure and Barring Service (DBS) checks (previously CRB checks) and coaches hold suitable FA and/or UEFA coaching and first aid qualifications, as a minimum. Please email the Customer Services Contact for further information.

9 Photography/Filming

   9.1 Please note that from time to time we may take pictures or film children who take part in an Activity and these photographs may be used for promotional purposes by us and/or the linked partners associated with us. You will be asked if you consent to your child being included in any photography/filming at the time of registration through the Website(s) for a Booking. If you do consent, you are entitled to withdraw your consent by notifying the Customer Services Contact upto 24 hours prior to the Activity start time. See the Privacy Policy on our Website(s) for further details.

    9.2 Children who are not permitted for photography/filming will be provided with an appropriate identification vest or wristband.

10 Liability

   10.1 You will be required to accept a disclaimer at the time of booking confirming certain information and accepting that, in the absence of any negligence on our part, participation in the Activity is at your own risk (‘Disclaimer’).

   10.2 We have public liability insurance cover of at least £5 million.

   10.3 We do not accept liability for loss or theft of personal belongings that occurs while on the Activity. If your child brings valuables with them this will be at your risk.

11 Complaints

   11.1 We are committed to ensuring your child has a great experience but if you or your child is not entirely happy with the experience, please contact us via the Customer Service Contact. If your complaint has not been resolved to your satisfaction after 60 days, please contact the Essex FA or the National League Trust using their website with a full description of the complaint and the Essex FA or the National League Trust will attempt to resolve it as quickly as possible.

If your complaint is of a safeguarding or child welfare nature, please see our Website(s) for contact details of our Club Welfare Officer.

12 Medical / Dietary / Other Requirements

   12.1 If any child included on your Booking:

      (a) has specific dietary requirements

      (b) is taking medication

      (c) has allergies and/or

      (d) has any special needs that will affect his or her participation in the Activity it is your responsibility to inform us of this and provide all necessary details at the time of Booking, should you consent to do so. Sensitive or confidential information will only be shared with the necessary members of staff. See the Privacy Policy.

   12.2 Please note that our staff are not permitted to take responsibility for or to administer medicines and therefore you are responsible for ensuring any medicine is available and taken correctly.

     12.3 Please note that are staff are not permitted to administer sun cream and therefore you are responsible for providing appropriate weather protection for your child.

    12.4 We will maintain a register of children attending each Activity. Please note that it is your responsibility to sign in at the beginning of each day of your Activity and to provide us with details of whoever will be collecting your child at the end of the day. Sensitive or confidential information will only be shared with the necessary members of staff. See the Privacy Policy.

13 Discipline

    13.1 Children attending any Activity will be treated with respect and must treat others with respect. We reserve the right to terminate this Agreement and refuse to allow your child to continue attending an Activity if our staff deem their behaviour to be unacceptable.

14 Data Protection

   14.1 The Website(s) are operated by Chelmsford City Football Club, When you make a booking via the Website(s), we will collect and process the personal information you provide in order to provide the services you have requested, and for other specific purposes subject to your consent. To learn more about what information is collected, the measures the Chelmsford City Football Club puts in place to protect this information and how it is used, it is advised that you to read the Website Terms of Use and Privacy Policy.

15 General

   15.1We can transfer any of our rights or obligations arising under this Agreement to another person at any time, but this will not affect your rights. You may not transfer your rights or obligations arising under this Agreement without our prior written consent from us.

   15.2 If any court or competent authority decides that any of the provisions of this Agreement are invalid, unlawful, or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

   15.3 These Terms and the Disclaimer set out the whole of the Agreement between you and us in relation to the subject matter of this Agreement and supersede any prior agreement, understanding or arrangement between us about such subject matter whether oral or in writing.

  15.4 This Agreement shall be exclusively governed by and construed in accordance with the laws of England and Wales and you irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.